Help Center

Can I return my jewelry or metalwork?

Yes! If you aren’t 100% satisfied with your purchase you can return it, hassle free! Just contact me within 7 days of delivery.

Conditions of Return

1. Contact me at info@samontecruzstudios.com within 7 days of delivery

2. Ship item(s) back to me within 14 days of delivery

3. Buyer is responsible for return shipping costs

4. If the item is not returned in it's original condition, the buyer is responsible for any loss in value

I work with a U.S. based company who prints and ships all my Knuckle Tattoo apparel (except for the stickers and brass pins). The manufacturer only offer refunds on misprinted/damaged/defective items. Please contact me ASAP if you have any issues so that I can file a claim on your behalf: info@samontecruzstudios.com.

From the manufacture's website:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Refunds are NOT accepted for buyer’s remorse and size exchanges.

Items not eligible for returns or refund, unless they arrive damaged or defective:

• Custom or personalized work
  
• Sale items
  
• Incorrect size ordered

The Knuckle Tattoo apparel (except for the stickers and brass pins), have their own return guidelines. Please see the 'Can I return my Knuckle Tattoo apparel?' on my FAQ page.

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My item broke, what should I do?

Please contact me right away! I guarantee my work to be made free of defects. In addition, solder joints are guaranteed for 10 years after the date of purchase.

All jewelry items (except for exemptions) are covered under warranty, to the original owner, against defects in materials and craftsmanship. If damage occurs through the fault of my craftsmanship I ask that you contact me directly to arrange repair, no matter how much time has passed. Once I understand the defect I will ask that you ship the item back to me and I will complete the repair free of charge, you just pay shipping! Upon inspection, if my work is at fault and a repair cannot be made I will send you a replacement or offer you store credit towards another piece.

If damage to the piece falls outside the parameters of my guarantee, I am happy to repair the piece for a regular shop fee.

Items are not guaranteed where:

a)     the item is damaged through accident or carelessness (ie. accidentally dropped or stepped on, care instructions not followed, etc.)

b)     a repair or alteration has been made to the item by someone other than a Samonte Cruz Studios metalsmith

c)      the item is damaged by normal wear and tear

d)     the gemstones are damaged or lost

e)     the item is stolen or lost

Warranty Exemptions

Gemstones

Due to their fragile nature, I am not able to offer warranties on any gemstones in my work.

Ring Shank Breaks

Rings are the number one item that come in to any jewelry shop for repair. Overtime, solder joints become weak and can break. This is considered normal wear and tear. However, I will repair any solder joints for FREE within the first 10 years of purchase you just pay the shipping costs. After 10 years you will be charged the normal fee of $65 for the repair.

Damage to Metal Surface

Precious metals (gold & sterling silver) and base metals (brass & copper) are soft and will scratch if it comes in contact with harder materials like steel. Scratches and changes to the metal’s finish or texture are considered normal wear and tear. To avoid damage please remove your jewelry before working with tools or engaging in activities like gardening and swimming.

What is processing time?

I process each order by hand so I need time to prepare an order for shipping. This typically takes 3-5 business days, and is sometimes faster! If you need something rushed please contact me before placing your order to see if your timeline can be accommodated: info@samontecruzstudios.com.

Can my order be shipped faster?

Yes! Shipping upgrades to Expedited or Xpresspost are available at check out. 

Can you gift wrap it for me?

Absolutely, I’d be happy to gift wrap it for you! Additional shipping charges may apply due to the larger shipping dimensions. 

Will I be charged customs and import taxes?

Jewelry & Metal Work

If you are shipping to an address outside of Canada you will be responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Knuckle Tattoo Apparel

Except for the brass pins & stickers all knuckle tattoo items are shipped from the United States. If you live outside of the US, are responsible for any duty or customs charges (in Canada this is usually around 5% GST). You will have the option at check out to pre-pay the charges to speed shipping time and avoid any additional brokerage fees.

How do I care for my jewelry?

The colour of the copper, brass, silver, rose gold and lower karat golds of all colours may change and darken over time. This is due to a protective layer of oxides that form on the surface of the metal called a patina. To slow the formation of the patina, keep your jewelry in a small ziploc bag & store in a dry environment when not wearing.

To protect your jewelry’s unique finish, avoid contact with water, lotions, oils, acids, and harsh cleaners. Some metals may turn green when exposed to prolonged periods of moisture, so if it does come in contact with water be sure to dry it thoroughly. Keep in mind that copper, brass, silver, and gold are all softer than steel, so will scratch if rubbed or hit with steel objects. To avoid damage please remove your jewelry before working with tools or engaging in activities like gardening and swimming.

Can I use silver polish or tricks I read on the internet to clean my jewelry?

Please don’t! In many cases this will strip the jewelry of its decorative patina. It is safe to take it to a professional goldsmith for cleaning 1-2 times a year. More than this and the metal may wear down prematurely, causing it to get thinner and ultimately reduce the lifetime of the piece. In between cleanings you can hand polish the ring using a special polishing cloth designed for gold & silver, like the one provided in your package.

What currency are the prices on your website?

The default currency is in Canadian dollars. Depending on the device you are using you may be able to convert the prices to an alternate currency from your device.

How can I find out my ring size?

Most commercial jewelry stores can measure your ring size. Alternatively, you can purchase a plastic ring sizer, available on my All Products page.

Can I use a string and a ruler like google said?

Please don’t. In jewelry fabrication, a fraction of a millimeter can make all the difference. In addition, measuring with string doesn't account for the volume of the metal to be used, a factor in ring size measurement. 

Because I am a small business, I can't accept returns on rings that were ordered in the wrong size. Please take the time to measure ring size accurately to ensure a proper fit. 

My ring sometimes feels loose/tight, did I order the wrong size?

It’s normal for your fingers to fluctuate in size from day-to-day depending on a number of factors including heat, humidity, time of day, water & sodium intake, etc. If you feel your ring is consistently not fitting you comfortably, you may need the ring to be resized.