My item broke, what should I do?
Please contact me right away! I guarantee my work to be made free of defects. In addition, solder joints are guaranteed for 10 years after the date of purchase.
All jewelry items (except for exemptions) are covered under warranty, to the original owner, against defects in materials and craftsmanship. If damage occurs through the fault of my craftsmanship I ask that you contact me directly to arrange repair, no matter how much time has passed. Once I understand the defect I will ask that you ship the item back to me and I will complete the repair free of charge, you just pay shipping! Upon inspection, if my work is at fault and a repair cannot be made I will send you a replacement or offer you store credit towards another piece.
If damage to the piece falls outside the parameters of my guarantee, I am happy to repair the piece for a regular shop fee.
Items are not guaranteed where:
a) the item is damaged through accident or carelessness (ie. accidentally dropped or stepped on, care instructions not followed, etc.)
b) a repair or alteration has been made to the item by someone other than a Samonte Cruz Studios metalsmith
c) the item is damaged by normal wear and tear
d) the gemstones are damaged or lost
e) the item is stolen or lost